Case Study BRONX BOULDERING

About BRONX BOULDERING

BRONX BOULDERING is a modern climbing centre located in Cracow. It was opened in January 2020. The facility has a 350m2 climbing panel and a large mattress area. The climbing wall is dedicated to climbing without a rope where the safety is ensured by the professional mattresses. It’s a cosy climbing gym with an intimate atmosphere. This facility has a huge potential for training, both for professional climbers and people who are just starting their climbing journey. BRONX BOULDERING organizes climbing classes and sporting activities for school youth.

BRONX BOULDERING also has a restaurant which offers customers tasty, vegetarian food, coffee and other beverages. There is also a garden and plenty of space for climbing gym customers to spend leisure time with friends after training.

The owner of BRONX BOULDERING – Marcin Wszołek, is one of Polish most outstanding climbers, a multiple Champion of Poland in climbing competitions. He also has extensive experience in working as a routesetter during professional national competitions as well as during the World Championships. His professional experience has enabled him to create a modern climbing center that guarantees visitors the ability to develop their climbing skills, under the guidance of specialists.

I have been using Climbmanager software for more than two years. It’s very intuitive and functional. Membership management, class schedule, POS system etc. provided by one company. They’re professional and always happy to help.

Marcin |  owner of BRONX

 

Operating with the CLIMBMANAGER

From the very beginning BRONX uses CLIMBMANGER to operate the facility. The software helps to organize club management, partially automate club operations and combine the climbing gym management with the restaurant and fit bar, all in one system. To manage an entire, complex facility the CLIMBMANAGER provides, among others,: membership management, class schedules and payment processing.

We’ve talked with Paulina Kruszyńska – the BRONX BOULDERING manager. See how using CLIMBMANAGER affects the managing their facility.

What does the implementation of a new employee of the reception look like?

The system is very intuitive, simple to use. I noticed that every new employee quickly learns how to work on it. CLIMBMANAGER offers a range of features that can meet the needs of any demanding customer. Even now, after more than two years of using the system, we do not use all of the functionalities. However, we intend to implement more functionalities in the near future. I know that this will further improve the management of our facility.

How does the customer service in the system look like now?

Every new customer has a system account created. We create a customer card. Then a new climbing gym member can buy a pass. A customer with the card in the system is then added to a selected group and can register to the classes.

What do you think are the most useful software features to use?

We have combined a restaurant and a climbing wall, so the system is actually used in two places. However, all data is entered into one warehouse (data entry is linked), all information is collected in one system. It is very useful that in one place we have an overview of the data from each of the components of our facility.

Could you imagine climbing gym management without the CLIMBMANAGER?

I personally have been working in climbing gyms for 13 or 14 years now. As I started in another facility, there was no system. Instead, there was a paper card, names written on it, a table. Customers signed up to the ‘presence’ list, they had paper cards/passes. Now I can’t imagine how this could work here without software. That would be a complete chaos!