Tag: customers

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6 things to include in the “First visit at the climbing gym” page

First visit at the climbing center usually creates a lot of questions and concerns. As we all know, the beginnings of climbing, as well as any other sport, can be difficult. New athletes can therefore have a lot of distracting thoughts, that can reduce satisfaction from climbing training. Make sure ...

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What is check-in kiosk and how to use it in the climbing gym?

Check-in kiosks are self-service kiosks designed to control a customer’s time in your climbing gym. They allow customers to register, enter and leave the climbing gym by themselves, using scanners and simple tablet devices. This reduces the responsibilities of the receptionist and shortens the time to enter and leave the ...

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Climbing gym members

Climbing gym customers – acquire, keep and bind

Do you know that about 60% of new clients visit the climbing wall only once and never come back?   A climbing gym is like a magnet: first, it attracts climbers and then their friends. About 70% of all new climbers are climber’s relatives or friends. But beware: Despite the ...

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