Your path to success begins with

solid management

One system - numerous possibilities

MANAGER PANEL

You can’t manage what you don’t measure. Achieve your business goals with the best IT partner. Respond to changes, exceed gym members ‘expectations. Manager Panel presents not only the current condition of the climbing gym, but also supports business development strategy. Gather data, analyze and take action!

KPI dashboard

Check the condition of your club by reaching for KPIs that will show the strengths and weaknesses of your business. Performance indicators of your business. Promote effective sales channels, types of passes or popular locations.

Report analysis

Draw conclusions not only on the basis of general indicators. Use the option of generating reports. Evaluate your team’s performance, know your clients, estimate revenue, and plan expenses.

Retention indicator

Check how your offer engages existing customers to continue buying products or services. Browse the statistics of clients at risk, including the number of loyal members, attendance and cancellation.

Management

Prepare your climbing gym to welcome your clients. Enable all necessary options in the CLIMBMANAGER. Specify the required actions and procedures that are important for your team and business.

DEDICATED MOBILE APP

A mobile application is a must-have today. It is an effective tool that not only increases operational efficiency, but also builds stronger bonds with club members, making investing in a mobile application a strategic step in business development.

Personalized features

We tailor the mobile application individually to the specifics and needs of the club, taking into account the preferences of its members.

Easy access to information

Through the application, your clients have instant access to all information, products, or services wherever they are. Send them text messages, emails, and direct messages with the application.

Building brand loyalty

The mobile application enhances customer loyalty through loyalty programs, promotions, push notifications, and offers tailored to their expectations – all in a design customized to your club’s brand

Online payments

The application allows electronic payments for memberships, passes, and other services, streamlining financial processes for both the club and its members.

Online booking platform

Discover the Clients Panel – the online booking platform to self-managing client’s account data and the memberships – no need to contact the climbing gym reception desk. Convenient way to browse the offer, purchase passes, manage business, and book classes. Now your client can manage their membership on their own.

Online offer

Do not close gym after business hours: open 24/7 online sale. Sell passes and memberships easily, enable to book group classes, personal trainings, time-slot gym entries. Integrate with online payment, recurring payments, offer discount codes. Simple & safe service.

Membership management

Self-management of membership and the process of booking classes. Purchase of membership, suspension of payments, renewal of membership, booking cancellation. Motivate your client to train with the history of gym entries and membership.

Offer hybridization

Launch classes and trainings online (live streaming and on-demand). Settle your online offer in the “pay as you go” model. Digital welcomes bigger audiences. There may be less revenue per head, but there are many more heads to go after.

Relationship reinforcement

Integrate the Client Panel with marketing tools. Deepen relationship with your clients – install a chat plugin. Track activity through analytics tools. Regain the customer’s attention and attract new ones through advertising campaigns.

POS for Climbing Gym

A powerful tool for quick and effective club and member management, sales and their activities. Constantly expanded with new functionalities and integrations. All information about your clients and climbing gym in one place.

Customer dashboard

Track the customer life cycle. Analyze mistakes, react in advance. Clear presentation of each client’s activity and purchase statistics. Use in-depth information about your client in club staff notes, the history of sent text messages and e-mails.

Offer management

Prepare a calendar of classes and personal training, specify rules of booking and equipment rental. Add special climbing zones with extra access control verification. Choose what kind of offer is available in selected sales channels or locations.

Flexible administration

Prepare the climbing gym to welcome your customers. Enable options relevant to your gym. Set the facility employees with the level of access to data and the possibility of data processing. Verify their effectiveness with reports.

Comprehensive sales

Everything you need to sell passes, memberships, products, and services. Choose acceptable payment methods, set up the sales procedure. Full management of stock, deliveries, FIFO, purchase costs, VAT rates.

Tablet APPLICATIONS

Do you want to increase the positive experience of customers visiting your climbing gym? If so, use the tablet app. Give your customers the opportunity to register quickly and independently, evaluate the club and improve their satisfaction.

Welcome tablet

Clients put the membership card to the reader? Greet the clients when they enter your climbing gym. Install the tablet with the screen displaying a personalized welcome message.

Time control tablet

Your climbing gym offers time-limited entries, for example hourly tickets? The time control tablet will help the client plan the training. After applying the transponder to the reader, a stopwatch will be displayed with information about the remaining time.

Satisfaction rate tablet

Collect feedback from your clients! Install the satisfaction tablet at the exit of your climbing gym. Clients will assess the level of satisfaction with the quality of services and infrastructure on a 5-point scale.

Locker room tablet

Sometimes clients forget their locker numbers. Our system supports locker rooms with electronic locks. Install the tablet in the locker room and it will display the locker number after applying the transponder to the reader.

Access control automation

Integrate the climbing wall with your access control system. Thanks to CLIMBMANAGER, you will automate the entrance to the club, separate paid zones, limit unauthorized entries and increase control over the number of customers staying at the climbing wall facility. Additionally, you will improve your work and stop wasting time on repetitive activities.

QR Codes

A user-friendly QR code access control system.

Biometrics

Biometric fingerprint scanner with optional card reader.

Turnstiles, man trap doors

Security turnstiles & access controlled gates.

Card readers

Contactless card readers; proximity ID & RFID cards, and RFID wristbands.

AUTOMATION marketing

Keep up with the times! Let the system handle repetitive activities and selected aspects of customer service. Make sure your customers feel appreciated. Automatic information about new products, promotions and important events, sending birthday wishes, direct contact with the club member? It’s possible!

Customer service

Prepare the system for aggregating and processing customer data. Segment data into groups, assign discounts. Send mailings, automatic notifications and personalised messages.

Sale of membership, products

Configure contracts, create different types of tickets, enable automatic debt collection. Enter the product range into the system. Enable open accounts and recurring payments.

Facility and reservations management

Prepare the system for your needs. Adjust the levels of access to the system options for reception staff, trainers and managers.

Business growth

CLIMBMANAGER is ready to handle both one climbing gym and a franchise. Configure the availability of the offer, products, and services. Prepare shop panels for specific points of sale.

SELF-SERVICE kiosk

A complete self-service solution, from joining to gym access. A standalone sales booth solution for new and existing members to create, manage and update all your membership tasks. Choose a solution that not only generates profit, but also improves the modern appearance of your facility.

Manage an account

Full control over personal data management and membership. Decide how the account registration and verification process should look like, choose the mandatory and optional data to be completed. Add payment methods, integrate with a payment terminal.

Booking classes

Let your clients filter classes by trainers or times of the day. Create a list of favourite classes. Book and cancel your participation in classes. View your activity history. Increase customer independence and reduce employee costs.

Purchase of membership

Select the passes to be available for sale at the self-service kiosk. Configure the circumstances related to clients suspending their membership, add a survey that will indicate the reasons for the suspension of the contract or its termination.

Customise branding

Match the colours of the self-service kiosk application to the visual identification of your climbing gym. Prepare a screen saver in the form of a video or photo slideshow that can advertise your facility or partner services.

WAIVERS ONLINE

Climbing involves a certain level of risk. Online waivers allow customers to consciously give consent to accepting this risk and understanding the need to adhere to safety rules, and having valid and up-to-date consent forms is crucial from a legal and administrative standpoint.

Speed and Convenience

Electronic waiver forms allow customers to fill out documents online before coming to the gym. This saves time and eliminates the need for manually filling out paper forms.

Data security

Online systems enable secure data storage, safeguarding customer privacy. They make it easier to manage, store, and protect information.

Flexibility and Accessibility

Customers can fill out waiver forms online from any location and at any time, increasing accessibility and flexibility for clients and facilitating the process for individuals outside the local community.

Personal Data Protection

Online waivers allow for secure storage of customers’ personal data, which is crucial in the context of complying with privacy protection regulations.

INTEGRATIONS

Integration with payment systems involves connecting the company’s software with payment services or gateways, enabling the processing of financial transactions in an automated and secure manner.

Operational efficiency

Automation of the payment process helps to avoid the need for handling financial transactions manually, while quick and effective payment processing enhances the operational efficiency of the company.

Transaction security

Using reputable payment gateways and security measures ensures the security of transactions for both the company and customers.

Improved customer service

Providing customers with various payment options increases flexibility and enhances the customer experience.

User-friendliness

Since payments are integrated with the system, transaction processing becomes more efficient. Automatic order confirmation, payment tracking, and financial data management become easier.